GameVPS

Terms and conditions

Read about the terms and conditions for GameVPS.

This terms and conditions describes how GameVPS. ("GameVPS", "we", "us" or "our") regulates the use of the GameVPS website (https://www.gamevps.net) that you ("Customer", "Player", "you" or "your") accept by browsing or using the site.

Ordering

  • The customer is not obligated to make a payment immediately after placing an order.
  • The customer is not bound to any long-term commitment and can stop paying at any time.
  • If a server is out of stock, it will be delivered within 8 days, or a refund will be issued.
  • GameVPS strives to maintain sufficient stock at all times.
  • Pre-orders are non-refundable.

Game Servers

  • If the customer does not renew the server, We are authorized to shut down the server after its expiration date.
  • We are authorized to delete all server data 3 days after expiration if the customer does not renew the service.
  • Support for plugins, resources, and code is not guaranteed.
  • We are not responsible for data loss. Customers must make their own backups.

Virtual Private Servers (VPS)

  • Customers are prohibited from hosting illegal content, programs, or websites.
  • Sending spam from our servers is prohibited.
  • We are not responsible for data loss. Customers must make their own backups.
  • We do not provide support for third-party apps but may offer guidance.
  • We reserve the right to suspend services if illegal activity is detected.
  • Cryptocurrency mining is not permitted on VPS servers.
  • CPU resources are shared among customers; heavy CPU usage for prolonged periods is prohibited (Fair use).
  • VPS servers may not be used to proxy or tunnel traffic outside our network.

Dedicated Servers

  • Customers are prohibited from hosting illegal content, programs, or websites.
  • Sending spam from our servers is prohibited.
  • We are not responsible for data loss. Customers must make their own backups.
  • We do not provide support for third-party apps but may offer guidance.
  • We reserve the right to suspend services if illegal activity is detected.
  • Dedicated servers may not be used as proxies or to tunnel traffic to external servers.

Support

  • Customers can open a support ticket via the website or email support@https://www.gamevps.net for assistance.
  • Our aims is to respond within 24 hours but often responds faster.
  • Support is limited to our services only.
  • We do not provide support for third-party software.

Refunds

  • By placing an order, the customer agrees to our refund policy.
  • A refund is granted if our services are unavailable for more than 1% of the time due to technical issues.
  • Downtime caused by customer misconfigurations does not qualify for a refund.
  • Refund requests must be submitted via our support.
  • Refunds are not granted for reasons such as "I don't know how it works." Customers are responsible for configuring their software.
  • Refunds will be processed within 7 business days.
  • By placing an order, the customer waives the right of withdrawal (if applicable).
  • Refund requests cannot be made through payment services such as PayPal. All requests must go through our support.
  • We may terminate services without notice if the customer opens a dispute with PayPal or their credit card provider.

Other Obligations of GameVPS

  • We are not responsible for customer-hosted content.
  • We reserve the right to remove illegal content or programs hosted on its services.
  • We are not liable for data loss under any circumstances.

Force Majeure

  • Neither party is liable for delays caused by events beyond their control, including but not limited to: war, natural disasters, power outages, and network attacks.

Community Support

  • We are not responsible for community-driven actions.
  • We are not responsible for data loss resulting from community support.
  • We reserve the right to change these terms at any time.
  • We do not provide support for third-party software even if discussed within the community.

Donation Panel

  • The Donation Panel allows the customer to collect voluntary donations from players in exchange for in-game or virtual rewards.
  • Donations made through the Donation Panel are non-refundable unless otherwise stated by the customer.
  • Players making donations acknowledge that they are contributing voluntarily and not purchasing a service or product.
  • The customer is responsible for configuring the Donation Panel, managing donations, and delivering any rewards to players as promised.
  • We are not responsible for reward delivery or content, and the customer must ensure accurate and timely fulfillment.
  • Payment disputes and chargebacks must be resolved between the customer and player or the payment provider. We are not liable for such disputes.
  • If a player initiates a chargeback, the customer may suspend or revoke rewards until the issue is resolved.
  • Misuse of the Donation Panel for illegal activities or financial schemes will result in service suspension and may be reported to the appropriate authorities.
  • The customer is responsible for ensuring compliance with local laws and regulations regarding the use of the Donation Panel.
  • We reserve the right to modify or discontinue the Donation Panel service at any time.

Changes to the Terms of Service

  • We reserves the right to change the Terms of Service at any time.

Contacting us

If you have any questions about Privacy, please contact us by email at support@https://www.gamevps.net or use customer support through a ticket we will help you out as soon as we can.

  • KVK 62953338
  • VAT 0023.23.410.B61